| Culture Eats Technology For Breakfast

Marie C. Delgado

A quick Friday reminder that we have to concentration on what’s crucial, inspite of all the everyday complexities and difficulties of technology!…

All far too typically I see projects failing not for the reason that the technologies aren’t doing the job, but due to the fact not ample interest has been compensated to the people today remaining displaced.

For example, quite a few yrs back an government dashboard undertaking was quite practically derailed by a person of the executive assistants. The dashboard was developed to change and automate a lot of several hours of handbook operate that the assistant experienced been carrying out for many years.

The IT crew naively disregarded the implications for the assistant herself. She was not thanked for all the challenging operate that she experienced been executing, that was important for the running of the organization. Inspite of her deep expertise in what facts was needed, what problems there were with the information resources, etcetera., she was not incorporated in the undertaking. No one made any programs for how she could use her know-how somewhere else to enable the company.

Confronted with what amounted to a significant demotion, she resisted the task. Offered her know-how, she was equipped to level out the techniques that the venture would provide considerably less useful info than her highly-personalized handbook process, and experienced the guidance of the executives who currently experienced what they required.

Sooner or later somebody arrived to their senses, served her changeover to a function a lot more tailored to her details techniques, and designed sure that the IT crew worked carefully with her to supply an even improved outcome for the executives.

These “culture blindness” is typically at the coronary heart of failed technological know-how assignments. To a bit misquote Upton Sinclair: “It is difficult to get any individual to fully grasp something, when their wage relies upon on them not knowing it.” In this scenario, it applies to the assistant, but also to the IT staff that, maybe unconsciously, underinvested in all that “human stuff” — this kind of as achieving out to the people today accomplishing it today — since it would “get in the way” of offering the project…

 

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